User Guide

Delivery method and shipping fee 

Currently shipping only to the address within Japan.

Takkyubin shipping fee

Hokkaido 1,100 yen

Okinawa 1,600 yen

Other region 950 yen

For the remote islands, a separate relay fee for remote islands will be charged. Due to the system, this fee cannot be charged at the time of checking out. The customers from those remote islands will be contacted after the purchase for billing.

Payment methods 

Payment will be by credit card.

Cancellations 

Orders can be canceled up to before shipping. However, a cancellation fee of 850 yen will be charged.
If you wish to cancel your order, please contact us by email with your name, email address and the order number.

Returns 

Please note that we cannot accept returns or exchanges unless the product is defective or we have delivered a different item than the ordered item.
In the unlikely event that the delivered product is defective or different from the one you ordered, we will promptly check stock status and replace it with a new or equivalent product. Please send photo(s) with details by email with your name and order number within 7 days of receiving the item. Please note that after this time, we will no longer be able to accept requests for returns or exchanges.

Contact  contact@plantsonwhite.com